F.A.Q.

› What are the differences between various DAEMON Tools products?

› What are the differences between "DAEMON Tools Pro Basic" and "DAEMON Tools Pro Basic Trial"

› What payment options and currencies do you support?

› What does it mean: Payment from Disc-Soft.com balance?

› I placed my order online. How and when will I receive my product(s)?

› Is all of my personal information secure?

› Do you offer volume discounts?

Here is the table that shows DAEMON Tools products comparison:

Features DAEMON Tools  Lite [Commercial] DAEMON Tools Pro Basic DAEMON Tools Pro Standard DAEMON Tools Pro Advanced Supported OS For all products: Windows 2000 SP4, Windows XP x86/x64 SP2, Windows 2003 x86/x64, Windows Vista x86/x64 Graphical user interface [GUI] - to make mounting of CD/DVD images and other operations more convenient no YES YES YES Capability to make CD/DVD images to back up your data no YES YES YES Command line interface YES no YES YES SCSI adapter emulation YES YES YES YES Maximum number of supported SCSI virtual devices 4 4 16 32 IDE adapter emulation no no no YES1 Maximum number of supported IDE virtual devices n/a n/a n/a 2 CD/DVD Image mounting to virtual devices YES YES YES YES CD/DVD Image compression no YES YES YES CD/DVD Image mounting to the physical folders no YES YES YES CD/DVD Image password protection no YES YES YES CD/DVD Image collection's management no YES YES YES Shell Extensions no YES YES YES System Tray Agent YES YES YES YES Virtual devices' properties monitoring no YES YES YES CD/DVD Image converter no no no YES Number of years when FREE updates are available 1,2,3,5 depending on purchased License type Unlimited 1,2,3,5 depending on purchased License type 1,2,3,5 depending on purchased License type Advertising software Not included Required Not included Not included Is software license perpetual? YES YES YES YES Price for 1 user, 1 year of Free Upgrades €14.90 Free €16.90 €39.90 Price for 1 user, 2 years of Free Upgrades €22.90 Free €25.90 €66.90 Price for 1 user, 3 years of Free Upgrades €28.90 Free €32.90 €86.90 Price for 1 user, 5 years of Free Upgrades €37.90 Free €41.90 €114.90

1. vIDE is currently supported on all 32 bit platforms (x86) and on Windows Vista x64; Windows XP x64 and Windows 2003 x64 are not supported;

Here is the table that shows DAEMON Tools Basic variants comparison:

Features DAEMON Tools Pro Basic DAEMON Tools Pro Basic Trial Product features DAEMON Tools Pro Basic Active Internet connection is required Sometime YES Time interval to use Unlimited 10 days Mandatory Advertising software included YES no

All prices are listed in Euros (€). USD prices indicated on Disc-Soft.com website are for informational purposes only and can not be intertpreted as Disc-Soft.com offer price in USD. Actual price of Disc-Soft.com products nominated in buyer's currency depends on the corresponding payment method and currency conversion rate between EUR and buyer's local currency.

You can pay by a Credit Card at our authorized retailers SWREG.org or 2CheckOut.com Inc.

We also accept payment methods as follows:

	PayPal (www.paypal.com)
	MoneyBookers (www.moneybookers.com)
	NETeller (www.neteller.com)
	E-Gold (www.e-gold.com)
	WebMoney (www.wmtransfer.com)
	Wire Transfer

Important note:
There might be a delay with delivery of software License keys if buyer made payment not using funds from his/her PayPal account (i.e. if he/she used PayPal Check or other similar type of PayPal payments).
In such cases payment will be credited to customer's Disc-Soft.com account as soon as PayPal automatic payment notification system would notify Disc-Soft.com about cleared payment. Then customer can buy appropriate License using 'My Disc-Soft.com Balance' payment method.

In section 'Make a Payment' you can make a payment to Disc-Soft.com (for example by Wire Transfer) and then simply use your balance later for completing purchases at Disc-Soft.com

This option might be especially convenient when purchasing multiple licences (for example for big corporations or companies, internet cafes, etc.)

• In case of payment by a Credit Card, upon completion of transaction and credit card authorization, our authorized retailer SWREG.org will send License key to you by e-mail and there will be a link to Disc-Soft.com website on payment confirmation page. There you can download your purchased product immediately (or anytime later, after logon to your personal area at Disc-Soft.com: 'Your Account' -> 'Your Purchases' submenu)

• In case of payment by PayPal (www.paypal.com) or E-Gold (www.e-gold.com), upon completion of transaction, you will be redirected to Disc-Soft.com website where you can download your purchased product immediately. Note: This could NOT be applied to PayPal eCheck option (see above question)!

• In case of payment by WebMoney (www.wmtransfer.com), you will have to enter your WebMoney ID number. Then Disc-Soft.com will issue a WebMoney invoice to your WebMoney ID. AFTER completing WebMoney payment according to this invoice you should click 'Check' button in order to complete WebMoney purchase transaction and get redirected to page where you can download your purchased product immediately

• In case of payment from Disc-Soft.com Balance, corresponding amount will be deducted from your balance with Disc-Soft.com AFTER you will start downloading the requested file (purchased product) by clicking "Download File" button. (obviously you can download this poduct anytime later, after logon to your personal area at Disc-Soft.com: 'Your Account' -> 'Your Purchases' submenu)

During all purchasing transactions sensitive personal and other credit card information is encrypted by reliable SSL technique.

Prices for Multi-user Licenses depends on Multi-user Quantity. You could see current prices on our Buy Now page.

If you are going to purchase 50 or more licenses and wish to discuss purchase price please contact Disc-Soft.com for receiving a multiple licenses volume discount.

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